Frequently Asked Questions

Here you can find out the most frequently asked questions asked by other BOOX users. If you can not find the questions you are looking for, please go to BOOX community and ask other BOOX fans. Alternatively, you can send us an email or speak to us via Facebook messenger.

If you buy from our distributors, please contact them directly for after-sale service. If you buy from us through Amazon or other channels, please contact us at [email protected] or talk to us directly through Facebook messenger?for service support.

Although some wacom pens may be compatible to Max 2 and Note, you are still recommended to buy a spare one from us to ensure pen's performance.

1.please press the power button for 8-10 seconds to reset your device.

2.Or you can try to restore the factory default settings as following steps:
Switch off the device firstly, and then long press "back + power" buttons at the same time , enter into recovery mode. Now choose “wipe data factory reset – yes, delete all user data - reboot” to restore factory default. This will delete the personal data (such as reading history, applications, some personal setting) but won’t delete files in storage.

Battery life greatly depends on how the device is used. If the device is only used for reading with Wi-Fi off, battery lasts weeks. However, if Wi-Fi is used much often, the battery could last only several days.

We sell our devices globally through Amazon. You can choose the Amazon store you would like to buy from